All Systems Operational

About This Site

Welcome to the PBS Status Page.
This page provides important alerts about PBS tools and platforms.
If you are experiencing issues not reflected here, please file a ticket at https://digitalsupport.pbs.org/support/tickets/new

PBS Website ? Operational
PBS Video Portal ? Operational
PBS Partner Player Operational
PBS Mobile and OTT Apps Operational
PBS Global Chrome ? Operational
HostedBento Operational
MVault Console ? Operational
Station Manager Console ? Operational
Curate Console ? Operational
TV Listings Editor Console Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Media Manager API - Read Operational
Media Manager API - Write Operational
Services API ? Operational
Profile Service Operational
Content Service Operational
ITS ? Operational
MVault API ? Operational
Station Manager API ? Operational
Transaction Vault ? Operational
90 days ago
100.0 % uptime
Today
LearningMedia Operational
LearningMedia Website Operational
LearningMedia Search API Operational
PBS KIDS Operational
PBS KIDS Website Operational
PBS KIDS Activate ? Operational
PBS KIDS OTT App ? Operational
Source Operational
DAM Operational
AIM ? Operational
90 days ago
100.0 % uptime
Today
Media Manager Console Operational
PBS Account ? Operational
TV Schedules ? Operational
Local Live Streams Operational
90 days ago
100.0 % uptime
Today
PBS Help Site ? Operational
90 days ago
100.0 % uptime
Today
PBS Digital Viewer/Passport Technical Support Call System ? Operational
90 days ago
100.0 % uptime
Today
AWS autoscaling-us-east-1 Operational
AWS cloudformation-us-east-1 Operational
AWS cloudtrail-us-east-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS codedeploy-us-east-1 Operational
AWS config-us-east-1 Operational
AWS directconnect-us-east-1 Operational
AWS dynamodb-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS ecr-us-east-1 Operational
AWS ecs-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elasticsearch-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS firehose-us-east-1 Operational
AWS guardduty-us-east-1 Operational
AWS kinesis-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS opsworks-us-east-1 Operational
AWS ram-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS route53resolver-us-east-1 Operational
AWS route53-us-east-1 Operational
AWS securityhub-us-east-1 Operational
AWS ses-us-east-1 Operational
AWS sns-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS apigateway-us-east-1 Operational
Freshdesk WEB APP Operational
Google Apps Analytics Operational
Sentry Event Ingestion Operational
Sentry Slack Operational
New Relic Log API : US Operational
New Relic Metric API : US Operational
PBS Docs ? Operational
90 days ago
91.14 % uptime
Today
AWS elemental-us-east-1 Operational
Confluence Authentication and User Management Operational
Confluence Administration Operational
Confluence Create and Edit Operational
Confluence View Content Operational
Jira Software Administration Operational
Jira Software Authentication and User Management Operational
Jira Software Viewing content Operational
Jira Software Create and edit Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Resolved - We believe our engineers have identified the issue and have rolled out a fix. It may take the next hour or two for changes to fully propagate and we will continue to monitor over the next few days.
Mar 23, 10:25 EDT
Investigating - We are currently investigating some intermittent messages of PBS Temporarily Unavailable Message on pbs.org and station video portals. This could affect some users trying to activate PBS Passport or their PBS App on OTT platforms.
Mar 23, 10:15 EDT
Mar 22, 2024
Resolved - We are marking this issue as resolved following yesterday's fix. Any further reports or concerns that this issue is still occurring for a viewer can be submitted at digitalsupport.pbs.org.
Mar 22, 13:48 EDT
Monitoring - Earlier today we released a potential fix for the sign-in issue, and we are currently monitoring error reports.
Mar 21, 15:06 EDT
Update - We are continuing to investigate this issue, though we are closer to identifying the cause and have been able to reproduce the issue on our side. As a workaround, any users who encounter this issue while streaming on PBS.org can resume watching videos by signing out and signing back in on the PBS.org website.
Mar 20, 13:00 EDT
Investigating - We're currently investigating an issue where some PBS Passport users encounter frozen or stalled videos during playback and must log in again to continue watching videos. So far, this issue has only occurred on PBS.org; we have seen no reports of users encountering this issue on the PBS App.

If you encounter any similar user cases, please submit a support ticket at digitalsupport.pbs.org with the user's email address and whether or not they are open to being contacted by PBS Support with follow-up questions.

Mar 19, 14:37 EDT
Mar 21, 2024
Mar 20, 2024
Mar 19, 2024
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.