We are continuing to monitor for any further issues.
Posted Oct 20, 2025 - 12:51 EDT
Monitoring
All platforms continue to be affected.
Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.
Posted Oct 20, 2025 - 12:36 EDT
Identified
About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc.
It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate.
This incident affected: PBS Website, PBS Video Portal, PBS Partner Player, PBS Mobile and OTT Apps, PBS Global Chrome, MVault Console, Station Manager Console, Curate Console, Media Manager Console, PBS Account, PBS Help Site and PBS KIDS (PBS KIDS Website, PBS KIDS Activate, PBS KIDS OTT App).